As you evaluate which franchise is right for you, one of the key components is the structure provided by the Franchisor. A benefit of being a franchisee is to have local ownership combined with the strength of a national organization. As a Franchisee Strategic-Partner with PrideStaff, you will build your business with a strong foundation of systems, support, and processes.
Territory and Demographics
As a PrideStaff Strategic-Partner, you will be granted a protected territory. Our territories are generous in size, are based on employment numbers in the market, and are defined by Zip Codes. IntelleVue - MapInfo software enables us to create, edit, visualize and analyze customer and business data in the context of location. Franchise candidates are provided thematic maps and a demographic report on the territory they are considering, during the PrideStaff Discovery Process.
One of the most important things we can do for a franchisee is to ensure a successful and smooth opening. Among the many things this department does, one of the most critical is the regularly scheduled and structured process they guide a new ofﬁce through, to make sure no critical steps are missed in the complex process of forming your own corporation and opening a PrideStaff franchise.
The location of your ofﬁce is critically important. With that in mind, we make the investment to have a Home Ofﬁce representative do ﬁnal site selection in your market. This is preceded by a conference call with you, us and your chosen commercial broker in your area, to describe in detail, the type of location that will best set you up for success. Once you have narrowed it down to your ﬁnal choices, a representative from the Franchise Development department or your future Vice President-Field Consultant, will join you to help you in your market to assist you in making your ﬁnal selection.
We have a culture of continuous education and professional development that begins with PrideStaff University. PrideStaff's training program is developed with the mindset that we are a total sales organization, focused on activities that produce results both inside and outside the office. We actively identify and incorporate best practices into our training programs, and have established a learning foundation to support the growth of our Strategic-Partners on a sustainable basis for many years into the future.
Field support includes multiple layers with different focuses. We have Vice President-Field Consultants (VP-FCs) across the country to support you locally. You will have a VP-FC who is assigned to you, to focus on your business holistically. This includes, but is not limited to, bottom-line profitability, business management, sales funnel management, and operations. Additionally, a Field Support Representative (FSR) will also be assigned to your office to focus on the operational issues that affect your income/profit. An additional layer of field support to you and your team is our AnswerHub, which is a call center at the Home Office.
You've got questions, and we've got the answers! The AnswerHub trains and assists offices with operational issues relating to our business software and processes. Get immediate, live-person support when you need it. AnswerHub will work with you to not only help you understand the how behind the solution but the why.
Technology is a vital aspect of all businesses, and maintaining that technology is just as important. With PrideStaff, you will have the full support, technological knowledge and experience of a team of IT professionals. In an increasingly fast-paced world, losing connectivity could mean money. Our IT support team proactively monitors and identifies issues that may affect a franchise, including connectivity and network issues in an ofﬁce, even if they arise overnight.
PrideStaff has an array of award-winning sales, marketing, and recruiting materials, programs and processes available to the Franchisees/Strategic-Partners. To get you started in your sales effort, we purchase a list of potential clients in your territory that ﬁt our criteria based on the number of employees and their SIC Codes, which we download into our state-of-the-art software. It is then plotted on a map for you, which indicates the concentrations of the types of businesses in your territory that we target, in one-mile grids. One of the best practices that PrideStaff offers is our focused Client Development Process.
When you open your ofﬁce, at our cost, we will provide you with a 90-day supply of forms, our award-winning advertising and marketing materials, stationery, letterhead, business cards, envelopes and other printed materials.
The Portal is PrideStaff’s internal intranet. It includes not only internal and external news items that affect your business, but is also an organized and searchable repository for the forms and documents you commonly use in your business.
Research and Development
We are always assessing our current vendors and identifying new ones for our ofﬁces. They must both increase productivity, but also provide maximum value to a franchisee. This includes, but is not limited to, vendors for business insurance, advertising, recruiting, drug and background testing, sales and marketing.
PrideStaff’s accounting department does a number of key things for your business. First, they distribute franchise commissions on the 15th of every month, rather than the 25th, which is unique, compared to many other franchisors. They also provide you with a detailed ﬁnancial statement showing not only the breakdown of your business’ revenue, cash ﬂow, etc, but it also represents items compared to your budget set at the beginning of each year. Additionally, they allow us to purchase many of the items and services you need for your business at a reduced cost by using our economies of scale. They divide up and appropriately allocate the cost from many of our consolidated vendor invoices to the correct ofﬁce.
Billing and Collections
Unlike many in our industry, initial collection calls are not made from the local ofﬁce. It can be an awkward transition to go from a selling/servicing/consulting role with a Client, to the next call being a collection call on a past due invoice. For that reason, the calls are made from the Credit/Collections department in Fresno and the franchisee is only involved when a Client becomes seriously late or unresponsive. They also conduct monthly calls reviewing your Aging Report with you, to help you keep abreast of any future potential issues.
The process of creating payroll checks (and direct deposits or payroll cards) is mainly completed at PrideStaff Home Ofﬁce. The ofﬁce keys-in an employee’s information and weekly hours worked; but the actual processing, calculation and submission of payroll taxes, printing of the checks, etc, is done for the franchise, and the payment method is then sent to the ofﬁce for distribution the same week. The funding of payroll is also handled and secured by PrideStaff Home Ofﬁce.
We take an enterprise risk management approach, in that the areas from Human Resources, Unemployment, Labor Law, and Workers' Compensation are all inter-connected and one area often affects another with our temporary and long term Field Associates. Our goal is to help our ofﬁces limit any loss of their revenue and proﬁt, by maintaining strong, up front, preventative processes and mitigating liability once an issue occurs.