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Job Details

« Back to Search Customer Service - Glass Industry
Milford, OH

Salary: $12-14/hour/DOE
Date Posted: April 27, 2017
Job Type: Temporary to Hire
Job ID: 262193

Job Description

PRIMARY ROLE:  Provide exceptional customer service and support to customers via phone, in person and through website.

MAJOR DUTIES & RESPONSIBLITIES:

  • Respond to inbound calls and website requests in a timely, consistent and courteous manner
  • Assist  customers by answering questions, placing orders and providing updates on order status
  • Accurately measure glass/glass products
  • Take orders and accurately process
  • Invoice customers for orders

KNOWLEDGE & SKILLS:

  • Strong communication skills and the ability to interact well with internal and external associates
  • Must be able to accurately read a tape measure
  • Excellent verbal and written communication skills
  • Excellent telephone skills
  • Ability to provide exceptional customer service
  • Strong organizational skills and attention to detail
  • Manage time and multiple tasks effectively

EDUCATION

  • High School diploma  or equivalent required

EXPERIENCE

  • 2–3 years Customer Service
  • Proficient use of computer applications including Microsoft Outlook, Microsoft Word & Microsoft Excel
  • Knowledge of/experience in the glass industry preferred

ADDITIONAL DETAILS:

  • Full time position Monday - Friday 8am-5pm
  • Pay Rate $12-15/hour depending on experience