PrideStaff | Job Details

Job Details

« Back to Search Customer Success Representative
Modesto, CA

Date Posted: October 5, 2017
Job Type: Temporary to Hire
Job ID: 282705

Job Description

We are seeking dynamic professional with exceptional communication and relationship building skills to act as the primary liaison for the company's growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized organizational setting.

The Customer Success Representative will support the diverse needs our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients' unique business needs. If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.

Who we are looking for:

• Energetic people that love helping customers with technology issues
• Individuals that go the extra mile to help our clients be productive
• Team players willing to share ideas and work together
• Organized people able to learn new environments and technologies quickly
• Detail oriented individuals with low error levels

What we are looking for:

• Exceptional problem solving and analytical skills
• Awareness of business processes/operations and applying technologies to improve them
• Comfort speaking with business executives and owners at their level
• Knowledge of Microsoft desktop, server applications, small business network configurations, and security
• Experience prioritizing and meeting deadlines both individually and in cross-functional teams

Who we are:

• A growing organization that has been in business for 18 years
• A team that strives to improve productivity and efficiency for all clients
• A team that sees the bigger picture and works together to determine the best solution for our clients
• A flexible organization focused on the result, not when you clock in and out

Required Skills and Knowledge

• Working knowledge of small business desktops, network management, and security
• Strong written and verbal communication skills
• Excellent dart throwing ability
• Strong analytical and problem solving skills
• Experience providing technical support in a business environment