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Job Details

« Back to Search Client Services Coordinator
St. Louis, MO

Salary: $18-20 per hour
Date Posted: January 3, 2018
Job Type: Direct Hire
Job ID: 294314

Job Description

Great company in South City is looking for a team player to join their CSR staff. If you love a dynamic environment and multitasking, this is the job for you. 

Day to Day Responsibilities

  • To be a one point of contact for customers operational needs and coordinate with all internal personnel and departments for accurate, timely and complete response to all customer requests
  • To develop a personal rapport with customer contacts and understand their individual needs
  • Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures
  • Ensure proper filing of all documents and records
  • Keep respective sales reps informed of all customer requests and completion
  • Maintain confidentiality of customer information and not to share with any person internal or external if they are not involved in the process
  • Report all pertinent information to the Customer Service Manager

 

Job Specifications

  • Minimum of 5 year customer service experience required. Manufacturing and/or production preferred.
  • Experience with customer resolutions and troubleshooting is required.
  • Experience with ERP program /system preferred.
  • Must have experience with Microsoft Word, Excel and PowerPoint.
  • Work requires excellent written, verbal and group presentation communication skills.
  • Work requires the ability to type accurately and efficiently, involving standard business vocabulary or limited range of specialized, recurrent terminology, using common word processing programs.