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« Back to Search Billing Specialist
San Clemente, CA

Salary: $17 to $19/hour (DOE)
Date Posted: February 9, 2018
Job Type: Temporary to Hire
Job ID: 298852

Job Description

A growing educational company in San Clemente is looking for a Billing Specialist.  This individual will work on the company’s Customer Service team for their Publishing division, specializing in products that are resources for K-12 educators. It is a blend of Customer Service and Accounting and requires a high-degree of attention to detail.

This organization has been repeatedly recognized as one of the top ten places to work in Orange County. It’s a unique opportunity to work for a great company while making a difference in the world. This is a temp to hire position and the hours are Monday – Thursday, 7AM to 5PM and Friday from 7AM to 11AM. The pay is $17 to $19/hour, based on experience. Once hired by the company, you’ll be eligible for an excellent employee benefits package.

Primary responsibilities include:

  • Enter product orders that were collected at workshops into company’s CRM system.
  • Link orders to customer accounts, districts, and workshops.
  • Process Purchase Orders from schools & districts.
  • Communicate directly with customers primarily via telephone and email.
  • Resolve customer questions, complaints, and problems in a timely and professional manner.
  • Up-sell products and services whenever possible.
  • Provide product support and recommendations for an entire product line including books, music, teacher resources, and software.
  • Make outgoing calls to follow-up on sales and support-related matters.
  • Accept in-bound calls and emails to assist customers.
  • Document customer transactions accurately in the company’s CRM system.
  • Work as part of a customer service & sales team to provide customers the highest level of service possible.
  • May assist in other areas or with other teams to perform additional duties as the needs arise.

Skills / Requirements Minimum Qualifications

  • High School, GED or vocational diploma; college degree is preferred.
  • Minimum of one year of inside customer service, sales, and/ or accounting-related experience.
  • Personable, out-going, customer-oriented, and self-motivated individual with a desire to exceed expectations while achieving accuracy, service and productivity goals.
  • Ability to apply independent analytical judgment, problem solving and decision-making skills.
  • Ability to service customers, via phone or e-mail, in a friendly and efficient manner.
  • Strong written, verbal, and interpersonal communication skills.
  • Must have strong PC skills, with a working knowledge of Excel, Word and the other MS Office applications.
  • CRM and Database experience is a plus.