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« Back to Search Bilingual Customer Service
Akron, OH

Date Posted: January 21, 2019
Job Type: Temporary to Hire
Job ID: 308807

Job Description

BILINGUAL CUSTOMER SERVICE ASSOCIATE

The Contact Center Associate reports to the Contact Center Supervisor and Manager. They are responsible for delivering results for our clients, following contact center policies, and ensuring they are providing the highest level of quality and service.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Fluent in Spanish
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

 

GENERAL DESCRIPTION: Contact Center Customer Service Associates will answer and service inbound calls on behalf of our clients. They will be required to provide a presentation based off of the clients offers and the specific program requirements. They will work with clients who may have rules and regulations that are to be followed and are required to adhere to those guidelines. The Contact Center Customer Service Associate will also be required to make outbound calls to their customers in an attempt to follow up with a customer and meet their needs. The Contact Center Customer Service Associate will be held accountable for fulfilling 40 hours per week unless approved for hours less than this and be driven to achieve performance standards that are set for them. The environment is team oriented and the Contact Center Customer Service Associate needs to be coachable and willing to learn new processes to achieve performance. This individual will also be held accountable for meeting quality of service objectives outlined by the client.

 

 

 

RESPONSIBILITIES:

 

  • Conduct Inbound and Outbound Customer Service calls
  • Achieve Performance initiatives
  • Exceptionally represent clients to their customers
  • Accurately record data through technology provided
  • Open to training and continued education
  • Be on time and prepared to work for each scheduled shift
  • Follow all Contact Center policies and procedures
  • Maintain Summit Advantage code of conduct
  • Fulfill scheduled hours requirement
  • Engage customer service team in a positive manner
  • Communicate and Alert Supervision when there is a problem or concern

 

QUALIFICATIONS:

 

  • Excellent communication and interpersonal skills
  • Excellent multi-tasking skills
  • Strong knowledge of  Excel/Word/Power Point /CRM tool
  • Capable of working independently as well as within a team.
  • Exceptional customer service background and skills
  • Flexible hours ranging from 8a-6pm M-F
  • Excellent Leadership skills
  • Clear criminal background and pre-employment drug screening.
  • Job #308807